Email support
We aim to respond within 1 business day.
Contact support before completing a transaction if you need clarification.
Support is available for questions about wallet connection, transaction flow, TRX swap, TRON energy rental, TRON energy purchase, and general service clarification.
What support can help with
- Clarifying wallet prompts before approval
- Explaining service selection
- Guidance on transaction status questions
- Questions about rates, fees, and risk disclosures
Important safety note
TRXSwap will never ask for your private key or recovery phrase.
Before you send a support request
Include your transaction ID and wallet address only if relevant. Do not send private keys, seed phrases, or sensitive wallet recovery information.